Refund policy
TONIDEGA — RETURN & REFUND POLICY
Website: https://tonidega.us Last updated: May 20, 2026
We want you to love your purchase. If you're not completely satisfied, we're here to help. This policy explains how returns and refunds work at tonidega.us and forms part of our Terms of Service.
RETURN RULES SUMMARY
| Rule | Details |
|---|---|
| Return window | Returns accepted within 30 days of delivery |
| Return shipping | Free — we cover the cost of return shipping |
| Restocking fee | 10% of the item price |
| Final sale items | None — all eligible items may be returned |
RETURN WINDOW
You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and returned with all original packaging, tags, and accessories where applicable. Requests made after the 30-day window may not be accepted.
FINAL SALE ITEMS
We do not designate any products as "final sale." All eligible items purchased from tonidega.us may be returned in accordance with this policy.
HOW TO START A RETURN
To begin a return, contact us at tonidega.info@gmail.com with your order number and the item(s) you wish to return. We will review your request and, once approved, provide a prepaid return shipping label and instructions.
Please do not send items back before receiving return approval and instructions from us.
RETURN SHIPPING
Return shipping is free. We provide a prepaid return shipping label for all approved returns, so there is no cost to you to send the item back.
RESTOCKING FEE
A 10% restocking fee applies to returned items. This fee is calculated on the item's purchase price and is deducted from your refund. For example, on a $50 item, a $5 restocking fee applies and you would be refunded $45.
REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund — less the 10% restocking fee — will be issued to your original payment method.
Please allow [5–10] business days after your return is approved for the refund to be processed and to appear on your statement, depending on your payment provider. Original shipping charges (if any) are non-refundable.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or not what you ordered, please contact us at tonidega.info@gmail.com within [7] days of delivery with your order number and photos. In these cases, we will arrange a replacement or full refund at no cost to you, and no restocking fee will apply.
EXCHANGES
If you would like a different item, the fastest way is to return your original item under this policy and place a new order once your return is approved.
CONTACT
Questions about returns or refunds? Reach us at:
Tonidega LTD Company tonidega.info@gmail.com 2215 Hadden Hollow Dr., Houston, TX 77067, United States (832) 403-5518